Our customer service team provides assistance for order status, shipping questions, product information, return and refund requests, website browsing issues, and general product guidance related to items sold on our website.
All support submissions will be reviewed within 2 business days. Complex cases involving damaged shipments, refund reviews, or carrier disputes may require additional time for investigation.
We aim to provide polite, clear, and fact-based support for all customers. Abusive, threatening, offensive, or harassing communication toward support representatives may result in suspension of assistance and restriction from future orders.
Our team can share official product descriptions and published product specifications. We are unable to provide personalized medical, pediatric, or clinical feeding advice. For individual feeding concerns, please consult a qualified healthcare provider.
If a customer is dissatisfied with the resolution provided, the request may be escalated for secondary review. All supporting evidence such as photos, order records, and tracking documents should be submitted during the initial inquiry to speed up resolution.
Customer service cannot override carrier delays, customs rules, local import restrictions, banking processing timelines, or third-party platform limitations. We will provide available supporting documentation when possible.
